Customer information
Data protection and privacy
The short, customer-facing version of how we look after your data. The full policy, with the legal grounds and retention periods, is in the Privacy policy (GDPR).
Last updated 29 July 2026
1.Our commitment
We collect only the data we need to answer you and deliver orders: we do not sell data to anyone, we do not send unsolicited messages and we do not use the data for purposes other than the ones you gave it to us for.
2.What data you give us, and why
- When you write to us or ask for a quote — name, email, phone and the company you represent, so we can get back to you.
- When you order — billing and delivery details, so we can issue the invoice and get the goods to you.
- When you subscribe to the newsletter — just your email address, so you receive the Promo Plus catalogue and news.
3.How we protect it
The site uses an encrypted connection (HTTPS), and access to data inside the company is limited to the people who actually work with it. Our providers (hosting, email, couriers, accounting) receive only the strictly necessary data, under contract.
5.No card details
No online payments are made on this site, so we never ask for or store card details. If you receive a message that appears to be from Promo Plus asking for banking details, do not reply and let us know at office@promoplus.ro.
6.Your rights, in short
You can ask us at any time what data we hold about you, request its correction or deletion, and object to processing — with a simple email to office@promoplus.ro. The full details, including how to lodge a complaint with the supervisory authority (ANSPDCP), are in the Privacy policy (GDPR).
Questions?
Write or call us and we'll get back to you shortly.
