Customer information
Shipping options
We have delivered across Romania since 1993. Goods leave our warehouse in Suceava and reach the client in our own vehicles — one of Promo Plus's strengths.
Last updated 29 July 2026
1.Our own fleet, nationwide coverage
Promo Plus has its own vehicles, which get the goods to the customer in the shortest time. We deliver to store networks, distributors and retailers across the country, on routes agreed with the client.
2.Delivery times
The delivery date is agreed when the order is confirmed, depending on the destination, the order volume and the planned distribution routes. Our team lets you know the delivery day in advance.
3.Shipping costs
Shipping costs are communicated together with the quote and depend on the destination and the order volume. For contract partners, delivery conditions are those agreed contractually — in many cases transport is included for orders above an agreed threshold.
4.Courier deliveries
For small parcels or one-off deliveries we may use partner courier companies. In that case you receive the shipment details (the courier and the tracking number) by email or phone.
5.Receiving the goods
When the goods arrive, please:
- Check the number of packages and the condition of the packaging in the presence of the driver or courier.
- Note any shortage or visible damage on the delivery documents before signing.
- Report any differences against the invoice or dispatch note within 48 hours, on 0741 213 959 or office@promoplus.ro.
Remarks recorded at delivery help us resolve any problem quickly, by replacing products or correcting the documents.
Questions?
Write or call us and we'll get back to you shortly.