Returns policy

Products with manufacturing defects, damaged in transport or not matching the order are replaced or fully credited, at no cost to the client. For consumers, the legal conformity guarantee provided by GEO no. 140/2021 applies.

Report the problem as soon as possible — ideally on the delivery documents when receiving the goods — on 0741 213 959 or office@promoplus.ro, together with the invoice number and, if possible, a few photos.

If you bought as a private individual (consumer) under a distance contract, you have the right to withdraw from the contract within 14 calendar days of receiving the products, without giving any reason, under GEO no. 34/2014.

To exercise the right of withdrawal, send us an unequivocal statement at office@promoplus.ro within the 14-day period. The products must be returned within 14 days of communicating the withdrawal, at your expense, preferably in the original packaging and with all accessories.

Under art. 16 of GEO no. 34/2014, the right of withdrawal does not apply, among others, to:

• Products made to order or personalised — for example flexible stainless steel liners manufactured to the client's dimensions.
• Sealed products which cannot be returned for health or hygiene reasons, once unsealed.
• Products which, after delivery, have been inseparably mixed with other elements — for example materials already built in.

We refund the amounts paid within 14 days of being informed of the withdrawal, using the same payment method as the purchase unless we agree otherwise. We may withhold the refund until we receive the products back or proof that they have been dispatched.

Products returned under the right of withdrawal must be in the condition in which they were received; you are liable only for any diminished value resulting from handling beyond what is needed to check the product.

For commercial partners — store networks, distributors, retailers — return conditions are those set out in the partnership contract. Non-conformities found at receipt are handled as described above, whatever the type of client.

Consumers may contact the National Authority for Consumer Protection (anpc.ro) or the European online dispute resolution (ODR) platform: ec.europa.eu/consumers/odr.